Privacy Policy

TOUR2B is a registered trademark of Touradvisor DMC SLU, registered in the commercial register of Palma and with registered office at C./ Ctra. Valldemossa Km 7.4, Parc Bit, ed. Disset, Planta 2, Puerta C11. 07120 Palma de Mallorca.

At Experiences by Tour2b we know that earning and keeping your trust is one of the most important aspects of our business, which is why we take the protection of your privacy very seriously.

The information you provide to us on our website, by email or through our distribution partners and suppliers will be used and collected as personal information that Experiences by Tour2b will protect. This information does not cover, and we accept no responsibility for, the privacy, information or other practices of any third party, including our distributors, suppliers or tour operators, or any other party that operates a site to which a link is provided on our websites. By downloading, using, accessing or providing information to us in connection with our websites, you agree to the terms and conditions of this Privacy Policy.

At Experiences by Tour2b we work with affiliate partners who sell our products and services to consumers through their respective websites. We typically host product information and booking pages for our affiliates and manage payment and credit card information. We also work with distributors who handle the hosting, purchasing and payment of our products and services.

WHAT INFORMATION DO WE COLLECT?

Generally, in order to book our products or services, you will need to provide us with personal information such as your name, address, email address, telephone number, credit card and other personal information. If you do not provide us with personal information when booking our products or services, we will not be able to confirm your purchase or make your reservation.

When you register with Experiences by Tour2b, we ask you to provide us with basic information such as your name and email address; and other information such as your subscription location. If you connect with Experiences by Tour2b through Facebook, we may also collect information that you have chosen to make available in your Facebook privacy settings, such as your email address, your Facebook username or other information such as your profile picture and friends list, and any other personal information or other information that you have chosen to make available.

When you visit Experiences by Tour2b or any of our affiliated websites, our web server automatically recognises and collects your IP address, which is assigned to you by your internet service provider and does not identify you personally. In order to analyse the use of our websites and related services and to send you communications that are more relevant to you, we also collect and track your searches and bookings on the website. For example, if you are a frequent visitor to Paris and London, we may send you special announcements with popular offers and products for those destinations. If you subscribe to any of our email marketing communications (including newsletters and destination alerts), you will be asked to provide personal information, such as your name and email address, and other information, such as your country of residence.

In some cases, we may also ask you for other information, such as demographic information, e.g. country of residence, gender, age, travel habits, etc. We also use cookies (as described below) to collect information about the performance and usability of our websites.

You can contribute to the Site in a number of ways, including by posting comments, uploading photos, filling out your public profile, or rating other users' contributions. These contributions (your 'Content') may be stored, displayed to other users or used by us for promotional purposes. Please note that if you include personal information in your Content, it will be available for others to use and view. We are not responsible for the information you choose to include in your Content.

HOW DO WE USE AND DISCLOSE YOUR PERSONAL INFORMATION?

We offer you choices about how we use and disclose your personal information for marketing purposes. If you connect to Experiences by Tour2b through Facebook, we may show you comments, photos and tours that your Facebook friends have posted, shared, saved or purchased on Experiences by Tour2b. Please note that if you have friends on Facebook who use Experiences by Tour2b, they may also share information about you with us through Facebook. If you do not want this to happen, please check your privacy settings on Facebook.

You may also choose to access other parties' websites and social media services through Experiences by Tour2b (such as Facebook and Twitter). In doing so, you will be sharing information with these sites and the information you share will be subject to their own privacy policies. We share some of the personal information we collect with our service partners (e.g. tour operators) who are directly involved in the purchase you have made. We will only provide our service providers with your name and local contact details if you provide them to us (e.g. the name of your hotel for pick-up and drop-off, your local telephone number, mobile phone number, email address, etc.). We will not provide you with any other personal information. If you choose to provide personal information directly to a service provider, we recommend that you consult the service provider's privacy policy to determine how the service provider may use or disclose your personal information. We also share your personal information with third parties who are contracted to provide us with data reporting and marketing services and who are required to maintain confidentiality, as well as other marketing partners.

We currently use a number of online partners to help us manage and optimise our online activities and communications. We use the services of other marketing companies to help us measure the effectiveness of our advertising and how visitors use our website. We do this by using web beacons and cookies provided to us by these marketing companies in connection with our websites. The information we collect helps us learn, for example, which pages are most attractive to our visitors, which of our products are of most interest to our customers, and what types of offers our customers would like to see. We may also use or disclose personal information when we believe it is necessary or appropriate to: (a) comply with applicable laws, including laws outside of your country of residence; (b) comply with legal process; (c) respond to requests from public or governmental authorities, including governmental authorities outside of your country of residence; (d) enforce our terms and conditions; (e) protect our operations or those of our affiliates; (f) protect our rights, privacy, safety and property or those of our affiliates, you or others; or (g) permit us to pursue available remedies or limit the scope of damages we may sustain.

We may use and disclose Other Information for any purpose. In some cases, we may combine Other Information with Personal Information (for example, your name with your geographic location). If we combine Other Information with Personal Information, the resulting information will be treated as Personal Information for as long as it is so combined.

INFORMATION ON DATA PROTECTION In accordance with the provisions of Organic Law 15/1999, of 13 December 1999, on the Protection of Personal Data ("LOPD"), it is our duty to inform you that once you have completed the CUSTOMER REGISTRATION, your personal data will be incorporated into computer files for which Experiences by Tour2b is responsible. We also inform you that these files are registered with the Data Protection Agency and that all processes of collection, storage and maintenance are subject to the security mechanisms established by law.

Experiences by Tour2b is obliged to communicate to the companies that provide the service those personal details that are absolutely necessary for the processing of the booking and those that are optional and reflect your preferences for the specific and appropriate provision of the contracted service. The use of cookies is necessary for the use of our website. Cookies are used to maintain status information while you browse different pages of our website or return to the website at a later date. If you wish, you can set your browser to notify you on-screen when you receive a cookie and to prevent cookies from being installed on your hard drive.

Please refer to your browser's instructions and manuals for more information. Considering the value of all personal information, Experiences by Tour2b expresses its interest in and respect for the correct treatment of client information and the protection of their interests towards providers of tourist services.

It is understood that all information provided is truthful and voluntary. Likewise, by signing the contract or requesting the service, and always in accordance with the provisions of article 34.e of the LOPD, you implicitly give your consent to the transfer of your data to the recipients and under the conditions indicated above.

In any case, if you wish to exercise the rights of access, rectification, cancellation and opposition granted to you by the LOPD, please contact us at the following e-mail address: reservas@tour2b.com

Postal address: C./ Ctra. Valldemossa Km 7.4, Parc Bit, ed. Disset, Planta 2, Puerta C11. 07120 Palma de Mallorca.

E-MAIL COMMUNICATIONS

We may send you e-mail messages with information about Experiences by Tour2b offers, news about destinations and products, competitions, programmes, etc., as well as other special promotions that we think you will find useful, interesting or informative. We will give you a choice as to how we use your personal information for marketing purposes. If you are no longer interested in receiving email marketing communications from Experiences by Tour2b, there are several ways to opt out of receiving future messages:

* You can unsubscribe at any time by following the instructions and link included in all marketing messages we send by email. * If you register as a member of Experiences by Tour2b, you can click on "My Account" at the top of any page on our website and update your "Account Settings". * You can unsubscribe by sending an email to reservas@tour2b.com with your name, email address and the words "unsubscribe/cancel subscription" in the subject line or body of the message.

Please note that even if you choose to unsubscribe from future marketing communications from Experiences by Tour2b, we will continue to send you emails regarding your purchases and reservations and administrative information such as changes to our terms, conditions and policies. If you make a reservation or purchase on one of our websites, we may also send you information about new products or ask for your feedback on our websites, etc. to help us improve our service to you and other customers.

OUR SUPPLIERS AND DISTRIBUTORS

Our products are provided by other suppliers and distributors. Our suppliers and distributors may have privacy policies that differ from Experiences by Tour2b's privacy policy. You should also be aware that some products or tour suppliers and some of our distribution partners may require personal information or other additional information (such as health or fitness information) to determine whether you can participate in an activity. You should only read and rely on the privacy policy of the relevant partner or supplier (and not Experiences by Tour2b's privacy policy) if Experiences by Tour2b does not ask you directly for this information.

Some suppliers or distribution partners may operate in countries or states that do not have laws or regulations protecting personal information. Experiences by Tour2b attempts to take reasonable steps to persuade its suppliers and distribution partners to adopt and adhere to privacy policies that are substantially similar to this one. However, please note that Experiences by Tour2b cannot enforce compliance, so we rely on you and our other customers to inform us if our suppliers or distribution partners do not adequately protect your privacy. Experiences by Tour2b may then take steps (including terminating its relationship with such suppliers or distributors) to prevent further instances.

OUR SECURITY AND STORAGE PRACTICES

At Experiences by Tour2b we are committed to maintaining the integrity and security of your personal information. We use standard encryption protocols when receiving and transmitting your personal information. In fact, when you send us personal information over the Internet, we first ask you to establish a "secure session" using the SSL (Secure Sockets Layer) protocol.

We endeavour to store your personal information in secure operating environments not accessible to the general public and to have security measures in place in our physical facilities to prevent the loss, fraudulent use or alteration of your personal information, whether by our employees or by third parties. However, no internet transmission or data storage environment can be guaranteed to be 100% secure and we cannot provide an absolute guarantee that the information you provide to us will be protected at all times. Experiences by Tour2b is not responsible for the consequences of unauthorised access to your personal information.

Experiences by Tour2b relies on you to notify us if you become aware of any anomalies that may indicate a breach of security of your information. We will then attempt to determine whether the breach was related to data transfers to or from Experiences by Tour2b and inform you of the steps that can and have been taken to remedy the problem. Other steps may also be necessary, such as reporting incidents to law enforcement or other authorities.

CHANGES TO OUR PRIVACY POLICY

We recognise that our business will continue to evolve as we introduce new products and therefore we may revise this Privacy Policy from time to time. Experiences by Tour2b reserves the right to change this Privacy Policy by posting changes on its website.

RIGHT TO CANCEL AN ONLINE PURCHASE

If you wish to cancel your online purchase, you can do so within 12 hours of making the purchase. The best way to do this is by calling (+34) 672 35 17 26 (whatsapp) (available in Spanish, English, French and German). There is no extra charge for cancelling a purchase.